Quality Improvement & Performance Improvement
Region 10 PIHP is committed to maintaining a system-wide approach to ensure improvement in clinical and non-clinical operations.
Quality Assessment & Performance Improvement Program (QAPIP)
The Quality Assessment & Performance Improvement Program (QAPIP) is a coordinated approach to improving quality and safety of clinical services and outcomes. The overall quality management system assesses and works to improve the PIHP's performance in providing quality supports and services. Detailed plans and reports are listed below by fiscal year.
Fiscal Year 2020: October 1, 2019 - September 30, 2020
Fiscal Year 2020 Quality Improvement Program & Workplan
Fiscal Year 2019: October 1, 2018 - September 30, 2019
Fiscal Year 2019 Quality Improvement Program & Workplan
Fiscal Year 2019 Quality Improvement Program Annual Report
Fiscal Year 2018: October 1, 2017 - September 30, 2018
Fiscal Year 2018 Quality Improvement Program & Workplan
Fiscal Year 2018 Quality Improvement Program Annual Report
Fiscal Year 2017: October 1, 2016 - September 30, 2017
Fiscal Year 2017 Quality Assessment & Performance Improvement Program Plan
Fiscal Year 2017 Quality Improvement Program Annual Report
Fiscal Year 2016: October 1, 2015 - September 30, 2016
Fiscal Year 2016 Quality Assessment & Performance Improvement Program Plan
Fiscal Year 2016 Quality Assessment & Performance Improvement Program Annual Report
Fiscal Year 2015: October 1, 2014 - September 30, 2015
Fiscal Year 2015 Quality Assessment & Performance Improvement Program Plan
Fiscal Year 2015 Quality Assessment & Performance Improvement Program Annual Report
Michigan Mission-Based Performance Indicator System
The Michigan Mission-Based Performance Indicator System (MMBPIS) measures the performance of the PIHP for Medicaid beneficiaries served through the CMH/SUD affiliates. A summary of the performance indicators reported to the Michigan Department of Health and Human Services (MDHHS) by the PIHP is listed below.
Fiscal Year 2019: October 1, 2018 - September 30, 2019
Fiscal Year 2019 Third Quarter Performance Indicator Report
Fiscal Year 2018: October 1, 2017 - September 30, 2018
Fiscal Year 2018 Fourth Quarter Performance Indicator Report
Fiscal Year 2017: October 1, 2016 - September 30, 2017
Fiscal Year 2017 Fourth Quarter Performance Indicator Report
Customer Satisfaction Survey Reports
Region 10 PIHP customers were asked to collectively rate their service experience. Results are listed below by fiscal year.
Fiscal Year 2019: October 1, 2018 - September 30, 2019
Fiscal Year 2019 Customer Satisfaction Survey Report
Fiscal Year 2018: October 1, 2017 - September 30, 2018
Fiscal Year 2018 Customer Satisfaction Survey Report