Quality Improvement & Performance Improvement
Region 10 PIHP is committed to maintaining a system-wide approach to ensure improvement in clinical and non-clinical operations.
Quality Assessment & Performance Improvement Program (QAPIP)
The Quality Assessment & Performance Improvement Program (QAPIP) is a coordinated approach to improving quality and safety of clinical services and outcomes. The overall quality management system assesses and works to improve the PIHP's performance in providing quality supports and services. Detailed plans and reports are listed below by fiscal year.
Fiscal Year 2026: October 1, 2025 - September 30, 2026
Fiscal Year 2026 Quality Improvement Program & Workplan
Fiscal Year 2026 3rd Quarter Quality Improvement Workplan
FISCAL YEAR 2025: OCTOBER 1, 2024 - SEPTEMBER 30, 2025
Fiscal Year 2025 Quality Improvement Program & Workplan
Fiscal Year 2025 Quality Improvement Program Annual Report
FIscal Year 2024: October 1, 2023 - September 30, 2024
Michigan Mission-Based Performance Indicator System
The Michigan Mission-Based Performance Indicator System (MMBPIS) measures the performance of the PIHP for Medicaid beneficiaries served through the CMH/SUD affiliates. A summary of the performance indicators reported to the Michigan Department of Health and Human Services (MDHHS) by the PIHP is listed below.
Fiscal Year 2026: October 1, 2025 - September 30, 2026
Fiscal Year 2026 First and Second Quarter Performance Indicator Report
fiscal year 2025: october 1, 2024 - september 30, 2025
Fiscal Year 2025 Fourth Quarter Performance Indicator Report
Fiscal Year 2024: October 1, 2023 - September 30, 2024
Fiscal Year 2024 Fourth Quarter Performance Indicator Report
Customer Satisfaction Survey Reports
Region 10 PIHP customers were asked to collectively rate their service experience. Results are listed below by fiscal year.
FISCAL YEAR 2025: OCTOBER 1, 2024 - sEPTEMBER 30, 2025
Fiscal Year 2025 Customer Satisfaction Survey Report