Quality Improvement & Performance Improvement
Region 10 PIHP is committed to maintaining a system-wide approach to ensure improvement in clinical and non-clinical operations.
Quality Assessment & Performance Improvement Program (QAPIP)
The Quality Assessment & Performance Improvement Program (QAPIP) is a coordinated approach to improving quality and safety of clinical services and outcomes. The overall quality management system assesses and works to improve the PIHP's performance in providing quality supports and services. Detailed plans and reports are listed below by fiscal year.
FISCAL YEAR 2025: OCTOBER 1, 2024 - SEPTEMBER 30, 2025
Fiscal Year 2025 Quality Improvement Program & Workplan
Fiscal Year 2025 1st Quarter Quality Improvement Workplan
FIscal Year 2024: October 1, 2023 - September 30, 2024
Fiscal Year 2024 Quality Improvement Program & Workplan
Fiscal Year 2024 Quality Improvement Program Annual Report
FISCAL YEAR 2023: OCTOBER 1, 2022 - SEPTEMBER 30, 2023
Fiscal Year 2023 Quality Improvement Program & Work plan
Fiscal Year 2023 Quality Improvement Program Annual Report
FISCAL YEAR 2022: OCTOBER 1, 2021 - SEPTEMBER 30, 2022
Fiscal Year 2022 Quality Improvement Program & WorkplanFiscal Year 2022 Quality Improvement Program Annual Report
Fiscal Year 2021: October 1, 2020 - September 30, 2021
Fiscal Year 2021 Quality Improvement Program & Workplan Fiscal Year 2021 Quality Improvement Program Annual Report
Fiscal Year 2020: October 1, 2019 - September 30, 2020
Fiscal Year 2020 Quality Improvement Program & Workplan
Fiscal Year 2020 Quality Improvement Program Annual Report
Michigan Mission-Based Performance Indicator System
The Michigan Mission-Based Performance Indicator System (MMBPIS) measures the performance of the PIHP for Medicaid beneficiaries served through the CMH/SUD affiliates. A summary of the performance indicators reported to the Michigan Department of Health and Human Services (MDHHS) by the PIHP is listed below.
fiscal year 2025: october 1, 2024 - september 30, 2025
Fiscal Year 2025 First Quarter Performance Indicator Report
Fiscal Year 2024: October 1, 2023 - September 30, 2024
Fiscal Year 2024 Fourth Quarter Performance Indicator Report
Fiscal Year 2023: October 1, 2022 - September 30, 2023
Fiscal Year 2023 Fourth Quarter Performance Indicator Report
FISCAL YEAR 2022: October 1, 2021 - SeptembeR 30, 2022
Fiscal Year 2022 Fourth Quarter Performance Indicator Report
Fiscal Year 2021: October 1, 2020 - September 30, 2021
Fiscal Year 2021 Fourth Quarter Performance Indicator Report
Fiscal Year 2020: October 1, 2019 - September 30, 2020
Fiscal Year 2020 Fourth Quarter Performance Indicator Report
Customer Satisfaction Survey Reports
Region 10 PIHP customers were asked to collectively rate their service experience. Results are listed below by fiscal year.
Fiscal Year 2024: October 1, 2023 - September 30, 2024
Fiscal Year 2024 Customer Satisfaction Survey Report
Fiscal Year 2023: October 1, 2022 - September 30, 2023
Fiscal Year 2023 Recovery Self-Assessment Survey Report
Fiscal Year 2023 Customer Satisfaction Survey Report
FISCAL YEAR 2022: OCTOBER 1, 2021 - SEPTEMBER 30, 2022
Fiscal Year 2022 Recovery Self-Assessment Survey Report
Fiscal Year 2022 Customer Satisfaction Survey Report
FISCAL YEAR 2021: OCTOBER 1, 2020 - SEPTEMBER 30, 2021
Fiscal Year 2021 Recovery Self-Assessment Survey ReportFiscal Year 2021 Customer Satisfaction Survey Report
Fiscal Year 2020: October 1, 2019 - September 30, 2020
Fiscal Year 2020 Recovery Self-Assessment Survey ReportFiscal Year 2020 Customer Satisfaction Survey Report