Utilization Management

Ensuring the right service is provided at the right time in the right amount.

Utilization Mangement (UM) Redesign Pilot Project


Posted below are links to essential documents in connection to the Region 10 PIHP UM Redesign Pilot Project.  With the assistance of your CMHSP representatives participating on the UM Redesign Pilot Project Implementation Work Group, this web page will help keep you informed and up-to-date as we move forward with Pilot activities.

Pilot Project Kiosk - Questions and Answers

The Pilot Project Kiosk - Questions and Answers document contains PIHP responses to all of your questions and feedback gathered during the trainings and webinars.  It will be routinely updated as pending questions and feedback are fully addressed, and as additional questions and feedback are received. 

PDF DocumentJuly 26, 2019 Pilot Project Kiosk - Questions and Answers

PDF DocumentJune 10, 2019 Pilot Project Kiosk - Questions and Answers

PDF DocumentMay 28, 2019 Pilot Project Kiosk - Questions and Answers

Additional Resources

Posted below are other essential training and webinar documents for your reference.

PDF DocumentUtilization Management (UM): A Primer

PDF DocumentUtilization Management Redesign Pilot

PDF DocumentService Grid Webinar

PDF DocumentSharePoint Overview

PDF DocumentRegion 10 PIHP Provider Service Manual